Shipping policy
- 1. Scope
- 2. Where we ship
- 3. Everything is made to order — production time and transit time are different things
- 4. Delivery estimates
- 5. If we are going to be late
- 6. Shipping charges, taxes and customs
- 7. Carriers, tracking and delivery
- 8. Lost, delayed and damaged packages
- 9. Packaging and sustainability
- 10. Changes to this Policy
- Contact
JHNY ART — a brand of Bridge A
Effective Date: September 20, 2026 Last Updated: September 20, 2026
1. Scope
JHNY ART is a brand owned and operated by Bridge A LLC, a Delaware limited liability company ("Bridge A", "we", "us", "our").
This Shipping Policy explains how and when we produce and ship your Order, what our delivery estimates mean, who pays import duties and taxes, and what happens when something goes wrong in transit. It forms part of our Terms of Service and should be read together with our Returns, Refunds and Cancellations Policy.
Nothing in this Policy excludes, restricts or modifies any right or remedy you have that cannot lawfully be excluded, restricted or modified — including your statutory rights as a consumer under the law of your state or country of residence. Where any provision of this Policy conflicts with such a right, the mandatory law prevails and the remainder of this Policy continues in effect.
2. Where we ship
Available destinations and shipping services depend on the item and delivery address. Enter your destination at checkout to see whether delivery is available and the applicable charge. For PO boxes, military or forwarding addresses, contact hello@jhny-art.com before ordering so availability can be checked.
3. Everything is made to order — production time and transit time are different things
We do not hold stock. Every Product is manufactured after you place your Order. Your total delivery time is therefore two separate periods added together:
Production time — the time taken to print, finish, quality-check and pack your item, before it is handed to a carrier. Transit time — the time the carrier takes to get the package from the production facility to your door.
Production and shipping transit are separate stages. Unless an estimate expressly includes production, allow production time in addition to the shipping transit estimate. Tracking may be created before the carrier collects the package; updates begin after the carrier scans it.
Current production time: typically 2–7 business days after the order enters production; this is an estimate, not a guarantee.
Production time may be longer for framed pieces, all-over-print garments, embroidered items and large-format prints, and during peak periods (late November through December, and around major promotions). Where a Product has a longer production time, it is stated on that product page, and the time stated on the product page prevails over the general figure above.
Business days are Monday to Friday excluding public holidays in the country of the production facility.
4. Delivery estimates
Transit time varies by product, destination, carrier and shipping service. Any estimate provided with the product or at checkout is an estimate, unless expressly guaranteed. Allow production time in addition to carrier transit unless the estimate expressly includes both. Contact hello@jhny-art.com before ordering for help with a time-sensitive delivery.
Items may be made at different facilities and arrive in separate packages, on different days, at no additional shipping charge for a split we initiate. Dispatch may be from inside or outside your destination country. Customs processing may add time.
5. If we are going to be late
We take this seriously and we handle it the way US federal law requires, everywhere, for every customer.
5.1 We only accept an Order when we have a reasonable basis to believe we can ship it within the time stated on the product page and at checkout. If no time is stated, we will ship within 30 days of receiving a properly completed Order.
5.2 If we learn that we cannot ship in time, we will email you before the original promised shipping date. That email will give you a revised shipping date, or tell you honestly that we cannot yet determine one, and it will offer you a clear choice:
- agree to the delay and wait for the revised date; or
- cancel the Order and receive a prompt full refund.
Canceling will always be free and will always be possible by simply replying to that email — we will never require you to call, complete a form or pay anything to cancel.
5.3 If the revised date is 30 days or less after the original date and you do not respond, we will treat that as agreement to the delay, and you can still cancel at any time before the item ships.
5.4 If the revised date is more than 30 days after the original date, or we cannot determine a date, your Order will be automatically canceled and refunded unless you expressly tell us you want to wait, or unless we ship within 30 days of the original date and you have not canceled first. Where the delay is indefinite you can cancel at any time.
5.5 If we then miss the revised date as well, we will send you a further notice — and in that case silence is not agreement. If you do not expressly tell us to continue, we will cancel and refund.
5.6 Refunds under this section are made to the original payment method within 7 working days of your right to a refund arising, and we do not offer store credit in place of a refund.
5.7 EU and UK customers: this process operates in addition to, not instead of, your right to delivery within 30 days and your right to cancel for late delivery. See the Returns, Refunds and Cancellations Policy, section 9.5.
6. Shipping charges, taxes and customs
6.1 Shipping charges and taxes collected at checkout
Shipping charges are calculated according to the items in your order and the delivery destination and are displayed at checkout before payment. Any taxes collected with your order are also shown at checkout.
6.2 International deliveries
Depending on the destination and the country of dispatch, customs duties, import taxes or carrier clearance charges may apply. Unless checkout expressly states that these charges are included or prepaid, they may be collected by customs authorities or the carrier before delivery and are payable by the recipient, subject to applicable law. A tax collected at checkout does not by itself mean that every import charge has been prepaid.
For questions about delivery charges, contact hello@jhny-art.com before ordering. Your mandatory consumer rights remain unaffected.
7. Carriers, tracking and delivery
7.1 Carriers. We use delivery carriers appropriate for the destination and service. The carrier is selected by the production facility based on destination and service level, and we cannot always guarantee a specific carrier.
7.2 Tracking. You will receive a shipping confirmation email with a tracking number when your Order leaves the production facility. If your Order ships in more than one package you will receive separate tracking for each.
7.3 Signature. Signature requirements depend on the carrier and service used. Where a carrier leaves a package in a safe place or with a neighbor at your instruction or under its own service terms, delivery is complete when it does so.
7.4 Address accuracy. We ship to the address you enter at checkout. Please check it carefully, including any apartment, unit or building number. Address corrections after the Order file has been released to production may not be possible, and section 7.3 of the Returns, Refunds and Cancellations Policy applies to undeliverable packages.
7.5 Risk and title. Risk of loss and title in the Products pass to you on delivery to the address you gave, except that, where you are a consumer in the EU, the UK or another jurisdiction whose law provides otherwise, risk passes to you when you or a person you have nominated (other than the carrier) takes physical possession of the goods.
8. Lost, delayed and damaged packages
Delays, non-arrival, packages shown as delivered that you did not receive, and transit damage are dealt with in full in the Returns, Refunds and Cancellations Policy, sections 4 and 7. In summary:
- Report transit damage, with photographs of the item and the outer packaging, within 30 days of delivery.
- A package becomes eligible for a free reprint or a refund, at your choice, 20 calendar days after the order date for a delivery within the United States, or 30 calendar days after the order date for any delivery outside the United States.
- If tracking shows delivery but you do not have the package, tell us within 7 days of the delivery scan so that we can open a carrier trace.
We do not require you to purchase shipping protection to obtain these remedies.
9. Packaging and sustainability
Packaging depends on the product and the facility making it and is selected to protect the item during transit. Items made at different facilities may be packaged and delivered separately. If packaging or an item arrives damaged, keep photographs and contact us.
10. Changes to this Policy
We may update this Policy. The version in force when you place your Order is the version that applies to that Order. Material changes will be posted here with a new "Last Updated" date.
Contact
JHNY ART — a brand of Bridge A General & order support: hello@jhny-art.com Privacy requests: hello@jhny-art.com Legal notices: hello@jhny-art.com Copyright / DMCA: hello@jhny-art.com Accessibility: hello@jhny-art.com Mailing address: 8 The Green, Suite A, Dover, DE 19901, United States
Related documents: Returns, Refunds & Cancellations Policy · Terms of Service · Product Safety & Compliance Notice · Privacy Policy